https://www.kateriedell.com/home daily 1.0 2025-06-15 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1631941653620-CNE96KTZ38NOYUSIQQR6/KateR.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kateriedell.com/contact daily 0.75 2021-09-14 https://www.kateriedell.com/resume daily 0.75 2025-08-09 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1632975798808-Y9VTAIME67VPZNQLEWLM/unsplash-image-dvACrXUExLs.jpg Resume - Resume Kate Riedell, PhD Core Competencies CX and Journey Strategy: Omni-channel journey design, customer segmentation, CX product management, service design. Human-Centered Innovation: Behavioral insights, qualitative and quantitative research, usability testing, co-creation workshops. Data-Informed Decision Making: KPI and OKR development, experience measurement, customer feedback loops, performance dashboards. Cross-Functional Leadership: Partnering across Digital, Marketing, Customer Support, Engineering, and Architecture. Scalable Enablement: Personalization, accessibility compliance (WCAG 2.2), AI/ML ethics, global onboarding and documentation. Tools Figma • Jira • Confluence • Salesforce • SQL (basic querying) • Grafana • New Relic • Qualtrics • UserTesting • SPSS • Claude • Gemini https://www.kateriedell.com/about daily 0.75 2023-08-22 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1632684617403-HTWDWGZI6NOH93MF4IHD/unsplash-image-7VAXeUIn3tI.jpg About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kateriedell.com/portfolio1a daily 0.75 2021-09-18 https://www.kateriedell.com/portfolio1a/policy-practice-commoncore monthly 0.5 2021-09-18 https://www.kateriedell.com/portfolio1a/learning-teach-language-arts monthly 0.5 2021-09-18 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1632083994358-53Y5IB9T2PQQEMP5P1R9/unsplash-image-zFSo6bnZJTw.jpg Portfolio 1A - Learning to Teach Language Arts - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kateriedell.com/portfolio1a/8th-grade-science-teachers monthly 0.5 2021-09-18 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1632076717938-DYC15DRJEE48R17YICPO/ScienceTeacher.png Portfolio 1A - How do 8th grade science teachers support students with special needs? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kateriedell.com/portfolio1a/early-care-education monthly 0.5 2021-09-18 https://images.squarespace-cdn.com/content/v1/613f9e7088263c4ff77181bd/1631992196403-LS3KTBZ9ZB3FGOSNI5GO/unsplash-image-nvKQ1kxheRc.jpg Portfolio 1A - State of Early Care and Education in Los Angeles County - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.kateriedell.com/portfolio1a/next-generation-tablet-based-teacher-portfolio monthly 0.5 2021-09-18 https://www.kateriedell.com/curriculum-instruction daily 0.75 2022-02-18 https://www.kateriedell.com/curriculum-instruction/personalnarrativewriting monthly 0.5 2022-02-19 https://www.kateriedell.com/curriculum-instruction/orton-gillinghamsupport monthly 0.5 2022-02-19 https://www.kateriedell.com/curriculum-instruction/booksample monthly 0.5 2022-02-19 https://www.kateriedell.com/curriculum-instruction/uclaextension monthly 0.5 2022-04-02